Yes, We offer a one-year warranty on rings with a purchase price of ¥55,000 (including tax) or more. During the warranty period, we will repair the product free of charge if it is naturally damaged despite normal use.
In addition, even if it is not covered by the warranty, we accept repairs for a fee. Please feel free to contact us.
Gold and most gemstones can be gently cleaned at home using a soft toothbrush and dish soap. Stones such as opals and pearls require extra caution. Some vintage pieces can also require extra care to ensure they aren’t damaged.
We do not have a physical store, but you can see the actual products at our POP-UP events held irregularly. Event information can be found on our Instagram.
We take photos under natural light so that there is no difference between the actual product and the product photo. As a commitment of chili since its founding, we do not use any lighting equipment.
For this reason, we are able to reproduce the most natural colors, and many customers have said that "they are relieved that there is no difference between the photo and the actualproduct".
However, there may be differences in color depending on the usage environment of the customer's monitor, so we recommend that you remove settings such as blue Light cut and filters. In addition, we do not accept returns for the above reasons. Please note that.
We mainly deal in 9K / 10K / 14K / 18K gold.
These are harder and stronger than pure gold (24K), and are widely used in Europe and the United States, where people wear jewelry every day.
Gold also has a low reddish color, which makes the color and presence of jewelry stand out even more. While gold is resistant to tarnish, it is also scratch-resistant and does not peel off like plated metals such as GP (gold plated) and GF (gold filled).
It is a high quality material that has reasons to be loved for many years, in line with the Western culture of "enjoying jewelry casually, but wanting to love it for a long time.
Most of them are natural stones, but some of them are synthetic stones. (Synthetic stones are marked "synthetic" on the product page.)
Synthetic stones have the great advantage that they have a larger grain size than natural stones, and are often used for college rings and the like.
We purchase our jewelry only from authorized jewelers. Each jeweler has an appraiser certified by GIA and other certification agencies in each country, and has a strict quality control system in place. After purchase, we double-check the actual gemstones in Japan and overseas by our experienced staff.
In the unlikely event that a different result is obtained, a full refund will be issued as soon as possible.
Our jewelry is directly purchased by our buyers from jewelers in Western countries, mainly in the US, UK and France .
Please refer to each product page for each country of purchase or manufacturing.
Generally, jewelry made in the 1930s to 2000s is called vintage jewelry. Also, antique jewelry refers to items older than 100 years.
Vintage jewelry retains the glamorous appearance and classical atmosphere of antiques, while the durability and sophistication have increased due to improvements in production technology.
In addition, it is characterized by being cheaper than antiques and current products because it "has no historical value yet" and "had an owner once".
The gemstones and the metal are "as is".
Our vintage jewelry is sold as finished products, which were made at that time, after minimum necessary maintenance such as cleaning. We do not reuse only stones and metal, which is often asked by customers. You can enjoy the atmosphere of those days "as is".
All of our jewelry is one-of-a-kind. No two are the same. If you want something similar to an item that is sold out, please let us know and we will do our best to help you.
Convenience store payment *only domestic (FamilyMart/Lawson/Ministop/Daily Yamazaki)
Bank transfer *only domestic
Apple Pay/Google Pay/Shop Pay
Please kindly bear the bank remitting charges concerned.
Shipping fee: Free of charge for both domestic and international shipments. Domestic shipments will be delivered by Yamato Transport and international shipments will be delivered by EMS (Japan Post Service). Shipment will be made from Fukushima prefecture.
Delivery time: In principle, we ship within 4 business days from the date of order confirmation. For customers requesting size adjustments, delivery will take 3 to 4 weeks from the date of order confirmation.
We only accept returns if the product is defective. Please contact us by e-mail within 7 days after the arrival of the product, describing the reason for the defect using the inquiry form. We will contact you at a later date, and after confirming the condition, we will exchange or refund (transfer fee will be borne by us). Regarding the refund method for credit card payment, we follow the credit card company.